About
Botpress builds infrastructure and developer tools for designing, deploying, and monitoring AI agents in production. It sells to companies across customer support, fintech, IT services, consumer technology, and other industries, differentiating through extensible agent tooling, human-in-the-loop orchestration, governance, and scalability.
Market
Botpress competes in the enterprise AI-agent and conversational-AI customer-support market, spanning AI agent development, deployment, helpdesk automation, and chatbot infrastructure. It positions itself around handling complex support workflows rather than only answering FAQs, with developer-level control, operation on top of existing helpdesks or as a standalone helpdesk, no per-seat cost, and included AI usage as key differentiators.
Botpress targets enterprise organizations and customer-support teams that need AI agents to resolve complex support tickets, automate workflows, and operate at scale. Its likely buyers and users include support leaders, developers, and technically capable operations teams, with support for both existing-helpdesk environments and standalone deployments.
At a Glance
Problem
Botpress addresses the difficulty of building and operating useful conversational interfaces and AI agents without requiring every organization to have specialized data-science or machine-learning expertise. The underlying pain is the complexity of turning conversational AI into a production system: enterprises need reliable support experiences, workflow automation, integrations, knowledge management, analytics, and deployment across customer channels. The clearest use case is enterprise customer support, where an AI agent can handle interactions and deliver measurable value at scale; Botpress also positions its platform around avoiding per-seat economics.
Product / Service
Botpress is an extensible, enterprise-grade AI-agent and chatbot platform delivered through managed infrastructure, a web-based Botpress Studio, APIs, and an SDK for building bots as code. Its product combines visual conversation design, large-language-model integration, workflow automation, multilingual support, knowledge bases, analytics and monitoring, testing, and integrations with third-party systems, with deployment across web and messaging channels. The benefit is a developer-friendly way to build, manage, and deploy production AI agents without a technical ceiling, while supporting both visual builders and code-based development.
Market
Botpress competes in conversational AI, chatbot infrastructure, and enterprise AI-agent software, with particular emphasis on customer support. The supplied research does not name specific competitors, so the most defensible comparison set is other platforms that help enterprises build, deploy, and manage AI agents or chatbots. Botpress has clear evidence of commercial traction rather than being pre-revenue: third-party sources report approximately $7.8 million in estimated annual revenue, PitchBook reports $40 million raised, and Inovia says it led the 2021 Series A and participated in a US$25 million Series B in June 2025.
Founders & Leadership
Funding History
Decibel, Inovia Capital
Framework Venture Partners
Recent News
A Capterra profile describes Botpress as an AI platform that helps teams quickly build and deploy chatbots to improve user experiences.
A company and funding profile reports that Botpress has raised $40 million across two rounds, most recently a $25 million Series B in June 2025.
Voiceflow’s review describes Botpress as an AI agent platform and reports its $25 million Series B, a $120 million post-money valuation, and approximately $45 million in total funding.
Botpress announced pricing changes including unlimited bots, free AI Spend, and additional storage. The update also introduced Desk and Built For You offerings.
A review highlights Botpress’s visual workflow tools, GPT-native nodes, and support for custom integrations for building sophisticated AI agents.
The article describes Botpress as a build-your-own chatbot and AI agent platform that can extend beyond basic FAQ bots with more advanced functionality.
Botpress is included in a roundup of open-source chatbot platforms, which notes that it maintains integrations with Facebook Messenger, Slack, Microsoft Teams, and Telegram.
Botpress announced an integration enabling its chatbots and AI agents to communicate with users on Telegram through the official Telegram Bot API.
A review notes that Botpress launched its cloud platform in 2023 and reports its $25 million Series B in June 2025, bringing total funding to roughly $40 million.
Botpress highlighted its Instagram integration, which lets builders connect bots to Instagram Direct to automate conversations and support use cases.
Active Roles
7Business Model
Botpress monetizes through free and paid subscription tiers using usage- and conversation-based pricing rather than seat-based pricing. Paid plans include Plus and Team tiers with monthly fees and additional conversation packs, while Enterprise is custom-priced; storage add-ons provide another revenue stream.
Products
Customers
Tech Stack
Similar Companies
Competitors
Key Investors
Framework Venture Partners, Inovia Capital, HubSpot Ventures, Decibel Partners, Deloitte Ventures