Problem

Restaurants lose revenue when phone calls go unanswered, especially during busy service periods or outside normal operating hours. The core pain is operational and economic: missed calls can mean missed orders, reservations, and catering opportunities, with Certus AI positioning the opportunity as recovering thousands of dollars in revenue per day and helping restaurants capture revenue that would otherwise be lost. The main use case is ensuring that every incoming restaurant call is answered and converted into a completed order or booking.

Product / Service

Certus AI is a voice AI agent built specifically for restaurants. It answers calls in under one second, handles phone orders, reservations, and catering requests around the clock, and sends completed orders directly to the restaurant’s POS and kitchen systems. The service integrates with platforms including Toast, Square, Clover, and Skytab, allowing restaurants to automate phone service without requiring staff to answer every call.

The benefit is broader phone coverage, faster response times, fewer missed orders, and the potential to increase revenue while reducing the labor burden associated with phone management. In effect, Certus AI acts as an always-available restaurant phone employee that never misses an order.

Market

Certus AI competes in the restaurant technology and AI voice-agent market, specifically the segment focused on automating restaurant phone ordering and front-of-house communication. The supplied evidence does not identify a named direct restaurant-specific competitor, although the broader AI phone-agent category includes other conversational automation providers. Certus’s differentiation is its restaurant focus, order-taking workflow, and direct POS and kitchen integration.

The company appears to have moved beyond a purely pre-revenue concept, but the available traction data is third-party and should be treated as an estimate: GetLatka reports approximately $660,000 in estimated 2025 ARR, while PitchBook reports $500,000 in funding raised. The evidence does not provide verified customer counts or named restaurant customers, so the scale and durability of that traction remain uncertain.