Problem

Solum Health targets therapy and specialty outpatient practices where front-office administration becomes a bottleneck to delivering care. Referrals arrive through faxes, portals, and email, forcing staff to extract patient information, chase missing documents, verify eligibility and benefits, and secure prior authorizations manually. The consequences are operational delays, lost patients, coverage surprises, and preventable claim denials that can turn completed care into write-offs. The clearest use case is ABA therapy, where payer rules, CPT-specific benefits, session limits, and recurring authorizations make the administrative burden particularly acute.

The economics are meaningful: Solum says a manual insurance-verification call takes about 12 minutes, versus roughly 12 seconds with its system. It reports a 38% reduction in claim denials, $247,000 in average annual savings per practice, and three times the patient throughput of a typical administrative workflow; it also contrasts its cost with an average full-time administrator costing $52,000 per year. These figures are company-reported, but they clearly define the value proposition as preventing revenue leakage while allowing practices to grow without adding equivalent front-office headcount.

Product / Service

Solum sells Annie, an AI-powered front-office assistant that performs administrative work rather than simply storing data in another dashboard. Annie processes referrals from faxes, portals, and email; extracts patient information; collects missing documents; follows up with patients and families; syncs completed intake data into the practice's EHR or practice-management system; and can handle intake calls, scheduling, and follow-up continuously. For insurance, she checks eligibility, extracts benefit details, runs batch checks for upcoming schedules, monitors coverage changes, and flags gaps before they generate denials.

Annie also submits initial and renewal prior authorizations, tracks payer status and deadlines, automates follow-up and escalation, and supports workflows across multiple payers. Solum's implementation team handles the EHR integration, configures the system for the practice's payer mix and workflows, and trains staff; the company says most practices go live in about two weeks, with pricing customized to practice size and needs. The delivery model is therefore a workflow-integrated healthcare SaaS product with substantial implementation support, designed to replace repetitive manual work with always-on automation.

Market

Solum competes in vertical healthcare SaaS and AI-enabled administrative workflow automation, with its strongest positioning in therapy practices and other specialty practices such as physical therapy, speech and occupational therapy, infusion, imaging, and multi-specialty groups. Its competitive set is fragmented across adjacent categories: provider-side prior-authorization platforms such as Insight Health, Availity AuthAI, Myndshft, Banjo Health, Humata Health, and Tandem; and voice or payer-call automation companies such as Infinitus and SuperDial. Clearinghouse, EHR, and practice-management workflows are also adjacent alternatives, but Solum differentiates itself by combining intake, eligibility, authorization, monitoring, and scheduling into one operational layer.

The company appears commercial rather than pre-revenue. Its website names a substantial roster of practices using Solum across ABA, physical therapy, and related specialties, and features a customer testimonial from the founder of Rise Physical Therapy. A PitchBook profile labels its completed accelerator and early-stage-VC deals as generating revenue and reports $500,000 raised from investors including Y Combinator, although it does not disclose a current revenue figure. The market is competitive: a May 2026 Tracxn snapshot ranks Solum 84th among 188 active competitors, 16 of which were funded, suggesting an early but active position in a crowded healthcare-automation category.