Problem

Enterprise transformation is slow, expensive, and often built on an incomplete picture of how work actually gets done. Traditional approaches depend on months of interviews, fragmented documentation, shared drives, and outdated wikis, while critical operational knowledge remains tribal and difficult to capture. Klarity’s clearest use case is turning an employee’s recorded work into a usable standard operating procedure: DoorDash says its team can submit a Zoom recording and receive an SOP within 15 minutes. The product page also illustrates the potential economics with a projected $7.4 million in total ROI, though that figure is presented as an example rather than a reported company-wide outcome.

Product / Service

Klarity is an enterprise AI transformation platform positioned as a living alternative to traditional consulting. It discovers workflows through a combination of passive screen observation, AI-guided interviews, and ingestion of existing SOPs, process documents, and runbooks, without requiring integrations or six-month discovery projects. It then organizes processes, tasks, decisions, and exceptions into a searchable, role-specific Process Index that stays current as operations change.

The system goes beyond documentation: its Advisor identifies bottlenecks, redundancies, and automation opportunities, while Signals surface time savings, tasks to automate, and other improvement opportunities. Klarity therefore combines process discovery, institutional knowledge capture, operational intelligence, and continuous improvement in one platform, with the stated benefit of producing a current-state picture in days rather than months.

Market

Klarity competes in enterprise AI transformation and process-intelligence software, with roots in document automation for finance and accounting. Its positioning contrasts with both process-mining products and traditional transformation or consulting engagements. The available research does not identify named direct competitors, but Klarity’s own materials explicitly frame comparisons against process mining and traditional transformation.

The company has clear commercial traction rather than appearing pre-revenue: Klarity reports more than 100 companies operating on the platform, including DoorDash, Stripe, Salesforce, ServiceNow, OpenAI, Uber, and others, while DoorDash reportedly had more than 3,800 processes analyzed and documented in 14 weeks. Klarity announced a $70 million Series B in June 2024, bringing total funding to $90 million. No revenue figure is provided in the available evidence, so the scale of revenue and customer conversion cannot be assessed.