Problem

Trapeze addresses the operational bottleneck created by healthcare phone calls. Patient scheduling and management still happen largely by phone—88% of appointments, according to the company—but provider call centers and front desks are expensive to operate and suffer from turnover, long hold times, and abandoned calls. Trapeze cites a $280 billion annual cost to the healthcare system from scheduling hassles and says some customers operate call centers costing millions of dollars annually while experiencing abandonment rates above 20%.

The core use case is answering and converting inbound patient calls into booked appointments, particularly for eye-care practices. By preventing unanswered calls and scheduling friction, Trapeze aims to help providers acquire and retain more patients while reducing the workload placed on receptionists, front-office staff, and clinicians.

Product / Service

Trapeze provides an enterprise-grade AI call center and 24/7 healthcare concierge. Its voice agents handle patient calls, including intake, insurance verification, general inquiries, triage, and appointment scheduling. A scheduling rules engine organizes provider-specific rules from sources such as PDFs, EHRs, paper records, and staff knowledge, then uses those rules to identify and book appropriate appointment slots through integrations with the provider’s EHR and telephony systems.

The delivery model is designed to fit into existing workflows rather than require a new standalone system. Trapeze emphasizes specialty-trained, multilingual AI and zero-lift integrations with EHR, practice-management, and phone systems, allowing practices to extend coverage around the clock, deliver faster patient service, and unburden their front office and clinicians.

Market

Trapeze competes in healthcare AI, conversational voice automation, patient access, and medical scheduling—specifically the market for AI-powered call centers and virtual receptionists for provider organizations. Its initial wedge appears to be eye care: the company says it is trusted by hundreds of ophthalmologists and optometrists nationwide, while its YC launch materials describe AI voice agents that are already helping hundreds of doctors acquire and schedule patients.

The available materials do not identify a specific direct competitor. Trapeze does describe a broader ambition to build the “AI-native Zocdoc,” positioning itself around how patients and providers find each other, but its current product is more directly focused on automating provider-side calls and scheduling. The company is listed by Y Combinator as an active P2025 startup with two employees; the evidence shows meaningful early customer traction but does not establish revenue or whether the company is pre-revenue.