Problem

Clicks addresses the labor-intensive, fragmented work behind healthcare revenue-cycle and back-office operations. RCM companies, orthopedic practices, and rural hospitals still rely on staff or offshore BPO teams to move information across EHRs, practice-management systems, payer portals, spreadsheets, and legacy applications. That creates high operating costs, slow turnaround, error risk, and backlogs—especially where teams are understaffed. Clicks cites more than 60% lower cost than offshoring, while one published credentialing example describes a process falling from two to three months and roughly $50 per provider to around 12 hours and 20 cents.

The clearest killer use case is denial and revenue-cycle follow-up. An agent can categorize denial causes, collect supporting clinical evidence, prepare appeal packets, track deadlines, and resubmit cases, helping teams address work that otherwise sits untouched. This is particularly relevant for rural providers: Clicks frames the problem as teams not losing appeals, but never getting to them in the first place.

Product / Service

Clicks provides an AI-agent layer that operates inside the software healthcare teams already use. The agents see interfaces, forms, and documents; understand the task, context, and operating procedures; and then act through existing applications. They can connect through APIs or MCP, or work through the same user interfaces as employees, without requiring a large custom-integration project. Supported workflows include eligibility verification, prior authorization, claims submission, denial management, payment posting, patient refunds, portal follow-up, and related administrative work.

The delivery model is configured around a customer's documented workflow, with Clicks mapping the process, estimating its impact, and automating a selected workflow in five weeks or less. Agents handle routine work and route exceptions or judgment calls to humans, while maintaining an action-level audit trail. The claimed benefits are lower labor and BPO spend, faster turnaround, and additional operational capacity without replacing the EHR or removing human oversight; the platform also advertises HIPAA handling and SOC 2 Type 2 compliance.

Market

Clicks competes in healthcare revenue-cycle management automation and the emerging AI-native BPO or agentic back-office category. Its target buyers are RCM companies, healthcare providers, orthopedic groups, and rural hospitals that have repetitive administrative queues or depend on outsourced and offshore labor. The company positions itself as an alternative to traditional BPO and shared-service centers, while also competing with healthcare automation vendors such as Notable, AKASA, and Thoughtful AI, which address overlapping revenue-cycle and medical-billing workflows.

The evidence indicates that Clicks is commercially deployed rather than merely pre-revenue, although no revenue figure or customer count is disclosed. Its website reports 19,000-plus agents deployed in the previous month, less than a 1% error rate across deployed workflows, and more than 60% lower cost than offshoring. The customer page reports 100% client retention, more than 60% reduction in BPO spend, and three customer-story categories; LinkedIn updates identify work with Princeton Brain, Spine & Orthopedics and the Minnesota Rural Health Cooperative. Clicks is also listed as an active Y Combinator Fall 2025 company.